How Intech Chemical Solutions Helped A Major Canberra Laundry Provider

Introduction

A major linen and laundry supplier, has been a staple in the commercial laundry industry for over 30 years. This longevity is partly due to their enduring partnership with Intech, formerly known as Deluxe Chemicals. This blog explores how Intech's commitment to quality, innovation and customer service has significantly contributed to the laundry supplier's operational success.

The Long-Standing Partnership

The Intech team have maintained a strong relationship with laundry and linen service for decades. Intech's experienced chemist has always focused on improving products and systems. Additionally, Intech has now become a family business, ensuring its growth and continuity.

The manager at the major linen service, attributes the longstanding relationship with Intech to George’s deep chemical knowledge and innovative approach. “George has a very sound chemical background, not just an understanding, but he is an inventor and always looking to improve his product. He designs a robust system from the ground up". George’s expertise and proactive stance in adapting to new technologies have been pivotal in maintaining the partnership.

The Operations Manager at the linen and laundry service attributes the longstanding relationship with InTech to their deep chemical knowledge and innovative approach. "Intech's team has a very sound chemical background, not just an understanding, but are inventors and always looking to improve their product. They designs a robust system from the ground up." Their expertise and proactive stance in adapting to new technologies have been pivotal in maintaining the partnership

Product and System Excellence

Intech provides five major chemicals to the laundry provider in bulk. The team regularly visit the facility to check equipment, machinery and chemical composition, ensuring everything runs smoothly. If any issues arise, they are promptly addressed. For example, when barrier gowns retained a stubborn stain due to a product used in theatres, Intech developed a solution in the laboratory and educated the customer to avoid using the problematic product.

The operations manager of the laundry service emphasises that the quality and consistency of Intech's products are second to none. “Intech have a really good product, and our product speaks for itself. The quality and consistency we present to the market is, I believe, second to none.” Regular visits from the team, help maintain this high standard.

Innovation and Problem Solving

Intech has been instrumental in solving various operational challenges for the linen and laundry provider. For instance, when a form of stain appeared on the sheets that shouldn’t have been there, the Intech team identified the issue as a particular type of tape used by a customer. They then created a washing programme to remove the tape residue effectively.

The team's ability to maximise the performance of both new and old machinery has been a significant asset to the laundry business. their approach to troubleshooting and optimisation ensures that the laundry runs smoothly and efficiently.

Commitment to Quality

The major linen and laundry business prides itself on delivering high-quality products to its customers. The consistency in their output is largely due to the reliable and effective chemicals supplied by Intech. Regular testing, including EMPA swatch testing and the use of monitoring equipment like a special ball tied in a towel to record the wash process, ensures that the laundry meets and exceeds Australian Standards.

The rigorous standards maintained by Intech and the laundry service are evident in their wash results, which often exceed industry expectations. The operations manager highlighted:

“Our wash results exceed the Australian Standards in some cases, such as removal of carbon. We do not rely on bleaching, which degrades the life of the fabric.”

Environmental and Safety Considerations

Intech’s approach to environmental concerns and worker safety has also been a critical factor in their partnership with the linen and laundry service. Regular assessments and updates to the chemical handling processes ensure minimal environmental impact and maximum safety for workers. The use of heat harvesting and other environmentally friendly practices has also contributed to reducing emissions and creating a more pleasant working environment.

Conclusion

The partnership between Intech and the major linen and laundry provider exemplifies the importance of quality, innovation, and strong customer relationships in the commercial laundry industry. Intech’s dedication to providing excellent products and services has enabled the partner to maintain its reputation for high-quality laundry solutions. As both companies continue to grow and innovate, their collaboration serves as a model for success in the industry.